Frequently asked questions
Shipping
Coronavirus (COVID-19) Update
Taking care of our customers, employees and our service providers is our top priority. As the coronavirus (Covid-19) situation continues to evolve our shipping terms and conditions may change without prior notice nor notification.
We continue to follow current guidelines and restrictions set by the Australian government to ensure that we are doing all that is possible for our teams and community to remain protected, while continuing our customers service.
DELIVERY INFORMATION
We offer types of delivery (Small Parcel, Small Standard, Standard) determined by the products in your order.
Delivery charges are determined by your delivery destination and are charged per order. Multiple–product orders are charged according to the product with the highest delivery type. Sometimes products may arrive separately but you will only be charged one delivery fee per order. Also, products delivered separately may be sent via the delivery type of that product rather than the overall order. Please provide a street address for delivery — we cannot ship to PO Boxes. Please note, free shipping on all full price items. Delivery costs apply on sale items as per the following, $10 for all fashion items, $5 for Jewellery and $50 for all Patrizia ceramics.
TYPES OF DELIVERY
Small Parcel
Small items will be delivered via Australia Post please review Australia Post shipping terms and conditions for your reference (hyper link). Shipping times, terms and conditions are out of Charlies Interiors control and lay solely with the shipping provider once dispatched.
Standard
Small furniture and larger homeware items are delivered to your home by our home-delivery partner. Following placement of your order, except in select country and remote locations, you will be contacted by email to arrange a suitable time for receiving your delivery. Please allow up to 5 working days from the date of order (for in–stock items) to receive this email Typically. After confirming your delivery date you will receive a confirmation email with tracking information. Shipping times, terms and conditions are out of Charlies Interiors control and lay solely with the shipping provider once dispatched.
TAKE IT HOME TODAY
Some furniture and bulkier items are stocked in our store/warehouse for immediate pick up. No delivery charges apply.
FREE SHIPPING
Free shipping applies only to selected items.
SHIPPING PARNTERS
Please find the terms and conditions of our shipping partners at their websites.
DHL
www.dhl.com/au-en/home.html
Australia Post
auspost.com.au
PACK & SEND
www.packsend.com.au
ADDITIONAL QUESTIONS?
Feel free to get in touch, we’ll be happy to help:
Phone: +61 (0)418 134 803 (5 days a week Wednesday to Sunday, 8am to 4pm AEST)
Email: contactus@charliesinteriors.com.au
Returns
WARRANTY
12 month non commercial warranty on all furniture, lighting and homewares. We do not accept liability for wear and tear, nor breakages after product use.
FAULTY GOODS
Will be replaced once returned to Shop Charlies Interiors. If the same item is not available a credit will be issued, this can be used towards the next order or a similar product but must be used within 12 months from date of issue. No credit will be given on freight. Replacement item(s) will be delivered to the original address supplied by the purchaser. N.B. In the event of an item to be deemed faulty Shop Charlies Interiors will try to rectify any problem where a replacement is not available. Please contact our team to discuss and facilitate an alternative or solution for you.
DAMAGED ITEMS
Shop Charlies Interiors will not accept liability for any breakage or damage to goods, which have been moved from the original delivery point or while in transit, images are required for assessment. All original packaging must be retained. Charlies Interiors does not accept liability for damage to goods during delivery.
RETURN POLICY
Finishes, colour and sizes may vary due to the character of the product. We accept NO responsibility for the return or refund due to these variations. Please check with the store or sales team if this is vital to your project.
RETURN POLICY RETAIL
Refund of goods in our fashion collections are accepted within 10 days of purchase through our ecommerce store only. You must send an email to admin@charliesinteriors.com.au . Products must be sent back with your receipt of purchase and must be in original packaging, all tags intact, unused, unwashed and in original condition. No returns, refunds or exchanges will be accepted on sale items. We do not refund for change of mind for instore purchases, a credit note will be issued for instore returns. All freight costs incurred are to be paid by the purchaser, no returns will be accepted on sale items so please choose carefully. Deposits taken for back orders are non-refundable.
All other products are returnable for an exchange or credit note in store only.