WARRANTY

12 month non commercial warranty on all furniture, lighting and homewares. We do not accept liability for wear and tear, nor breakages after product use.

FAULTY GOODS

Will be replaced once returned to Shop Charlies Interiors. Shop Charlies Interiors will not arrange a return unless the item(s) are in the original packaging and at the original place of delivery. If the same item is not available a credit will be issued, this can be used towards the next order or a similar product but must be used within 12 months from date of issue. No credit will be given on freight. Replacement item(s) will be delivered to the original address supplied by the purchaser. N.B. In the event of an item to be deemed faulty Shop Charlies Interiors will try to rectify any problem where a replacement is not available. Please contact our team to discuss and facilitate an alternative or solution for you.

DAMAGED ITEMS

Shop Charlies Interiors will not accept liability for any breakage or damage to goods, which have been moved from the original delivery point, images are required for assessment. All original packaging must be retained.

RETURN POLICY

Finishes, colour and sizes may vary due to the character of the product. We accept NO responsibility for the return or refund due to these variations. Please check with the store or sales team if this is vital to your project.

RETURN POLICY RETAIL

Return of goods for size in our fashion/clothing are accepted within 10 days of purchase. Products must be sent back to the store with your receipt of purchase and must be in original packaging, all tags intact, unused, unwashed and in original condition. We do not refund for change of mind, all freight costs incurred are to be paid by the purchaser, no returns will be accepted on sale items so please choose carefully. Deposits taken for back orders are non-refundable. 

We do not offer returns/exchange on all other products/homewares/gifts/art outside our fashion/clothing.

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