SHIPPING TERMS & CONDITIONS

Coronavirus (COVID-19) Update

Taking care of our customers, employees and our service providers is our top priority. As the coronavirus (Covid-19) situation continues to evolve our shipping terms and conditions may change without prior notice nor notification.

We continue to follow current guidelines and restrictions set by the Australian government to ensure that we are doing all that is possible for our teams and community to remain protected, while continuing our customers service.

DELIVERY INFORMATION

We offer types of delivery (Small Parcel, Small Standard, Standard) determined by the products in your order.

Delivery charges are determined by your delivery destination and are charged per order. Multiple–product orders are charged according to the product with the highest delivery type. Sometimes products may arrive separately but you will only be charged one delivery fee per order. Also, products delivered separately may be sent via the delivery type of that product rather than the overall order. Please provide a street address for delivery — we cannot ship to PO Boxes.

TYPES OF DELIVERY

Small Parcel

Small items will be delivered via Australia Post  please review Australia Post shipping terms and conditions for your reference (hyper link).  Shipping times, terms and conditions are out of Charlies Interiors control and lay solely with the shipping provider once dispatched.

Standard

Small furniture and larger homeware items are delivered to your home by our home-delivery partner. Following placement of your order, except in select country and remote locations, you will be contacted by email to arrange a suitable time for receiving your delivery. Please allow up to 5 working days from the date of order (for in–stock items) to receive this email Typically. After confirming your delivery date  you will receive a confirmation email with tracking information. Shipping times, terms and conditions are out of Charlies Interiors control and lay solely with the shipping provider once dispatched.

TAKE IT HOME TODAY

Some furniture and bulkier items are stocked in our store/warehouse for immediate pick up. No delivery charges apply.

FREE SHIPPING

Free shipping applies only to selected items.

SHIPPING PARNTERS

Please find the terms and conditions of our shipping partners at their websites. 

DHL
www.dhl.com/au-en/home.html

Australia Post
auspost.com.au

PACK & SEND
www.packsend.com.au

ADDITIONAL QUESTIONS?

Feel free to get in touch, we’ll be happy to help:
Phone: +61 (0)418 134 803 (5 days a week Wednesday to Sunday, 8am to 4pm AEST)
Email: contactus@charliesinteriors.com.au

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